How’d Your Call or Chat Go?

We want to give you the tools to make your job easier and our customers happier. So we need your feedback. - Bobby

Customer Name *
Customer Name
UniTel Voice Number *
UniTel Voice Number
Why did the customer contact us? *
Please check all that apply.
Please provide more details as to why the customer called or chatted in.
Only answer yes if you were able to resolve the customer's issue right then and there and the customer was happy with the resolution. If you had to submit a ticket or the customer wasn't happy with the answers you provided them, please select no.
You can't please every customer or resolve every issue right then and there. If you were unable to resolve the customer's issue to their satisfaction or you had to escalate their issue please explain why?
In your opinion, what tools, resources, training, or product improvements do you need to improve our customer experience?